Client Success Coordinator

The goal of the Client Success Coordinator position is to ensure that Emarsys clients are successful and continue to find value in our software and services and to increase operational efficiency and clarity of internal processes. The Client Success Coordinator partners with Client Success Managers by driving effectiveness, efficiency, and enablement by assisting on revenue generating activities, supporting activities that drive Client Success, and enabling the Client Success Managers on new processes and procedures. The Client Success Coordinator leverages internal resources to provide a seamless client experience and works to ensure timely resolution to questions and requests.

YOUR AREA OF RESPONSIBILITIES

Work closely with the Client Success Manager (CSM) to assist with identified accounts as the second point of contact – helping to retain, grow and develop these accounts as part of an account team.

Strategize with the CSMs to discuss client usage, options, issues, renewals, and upsells

Serve as back-up while CSMs are traveling or out of the office

Execute internal projects as necessary to increase efficiency and effectiveness of the team

Work closely with cross-departmental teams to provide updates and training to the CSMs

Help drive all aspects of the sales cycle including, proposals, scoping, pricing and contract negotiations, etc. related to all renewal and up-sale opportunities

Create product and service orders, contract addendums and renewals, obtaining necessary customer signatures, and communicating with accounting department as needed

Review over/under utilization reports for up-sale opportunities (over utilization) and clients that require immediate follow-up (under utilization)

Coordinate collection efforts with Accounts Receivable

Monitor assignment and fulfilment of services engagements for assigned accounts

Participate in conference calls and track follow up items as needed

YOUR PROFILE

2-3 years of marketing, sales, and/or project management experience preferred

Extensive knowledge of Microsoft Office programs including Excel, Word, Access, & PowerPoint

Exceptional organizational, presentation, and communication skills – both verbal and written

Ability to prioritize and work autonomously

Demonstrated ability to deal with change and be a team player

Knowledge of Emarsys platform, products, and services, are a plus

Fluent English skills are required

Experience in using Salesforce or other CRM tools.

Thorough knowledge of MS Office software (e.g., Project, Access, Excel, Word, Power Point)

WHAT WE OFFER

Primarily in an office environment with flexible home office days..

An inspiring and empowering company culture: working alongside talented, friendly and passionate people.

A modern office in central Vienna, easily accessible via public transport.

Great benefits such as Sodexo meal vouchers, massages in the office, regular health checks, 2 corporate volunteering days per annum etc.

An annual gross salary starting from EUR 43,078.- gross/year (38,5 hours/week), depending on your professional qualification and experience.

At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.